This Refund and Cancellation Policy applies to all subscriptions purchased on TGJoin, operated by DigiRG. By purchasing a subscription, you agree to the terms outlined in this policy.
1. Subscription Model
TGJoin offers monthly subscription plans. Your subscription provides access to the platform's features for the duration of the billing cycle. Subscriptions begin immediately upon payment confirmation.
2. Free Plan
The Free plan does not involve any charges and therefore no refund policy applies. Free plan users can upgrade to a paid plan at any time.
3. Cancellation Policy
- You may cancel your subscription at any time from your Account Dashboard under the Billing & Subscription section.
- Upon cancellation, your subscription will remain active until the end of the current billing cycle.
- After the billing cycle ends, a 7-day grace period will begin. You may renew within this period without data loss.
- If not renewed within the grace period, all your landing pages and associated data will be suspended.
- After a 30-day retention period following suspension, all data will be permanently deleted and cannot be recovered.
4. Refund Eligibility
We offer refunds under the following conditions:
- 7-Day Refund Window: If you are not satisfied with a paid subscription, you may request a full refund within 7 calendar days of the initial purchase date, provided you have not exceeded 10 page views on your landing pages.
- Technical Failure: If a confirmed payment fails to activate your subscription due to a technical error on our end, you will receive a full refund or immediate subscription activation.
- Duplicate Payment: If you are charged more than once for the same subscription due to a system error, the duplicate charge will be fully refunded.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Renewal charges after the first billing cycle
- Partial month refunds after the 7-day window has passed
- Account suspension or termination due to violation of our Terms of Service
- User error (e.g., forgetting to cancel before the billing date)
- Dissatisfaction with features that are clearly described on our pricing page
- Change of mind after the 7-day refund window
6. How to Request a Refund
To request a refund, please contact us within the eligible window:
- Email: support@digirg.cloud
- Subject Line: "Refund Request — [Your Registered Email]"
- Include: Your account email, invoice/transaction ID, and reason for the refund request.
We will process all valid refund requests within 5–7 business days. Refunds will be credited to the original payment method. For UPI/Manual payments, the refund will be transferred to the bank account or UPI ID used for the original transaction.
7. Razorpay Payment Disputes
All online payments are processed by Razorpay. If you believe you have been incorrectly charged, you may also raise a dispute directly with your bank or card issuer. We will cooperate fully with any payment dispute investigations.
8. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after a policy change constitutes acceptance of the updated terms.
9. Contact Us
For any billing-related questions, please reach out to us at:
